Privacy Policy

This Privacy Policy explains how Tuxedo Roofing Houston LLC (“Tuxedo Roofing Houston,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you visit tuxedoroofinghouston.com, request a roof inspection, call us, or otherwise communicate with us.

Information We Collect

We may collect information you provide directly, including your first and last name, telephone number, email address, property address, city, state, ZIP code, homeowner or authorized-representative status, approximate roof age, roof type, visible-damage observations, water-intrusion concerns, reason for requesting an inspection, insurance-company name when voluntarily supplied, preferred inspection timing, and any notes you submit.

When you use the website, we may also collect technical and attribution information such as browser and device information, IP address, landing-page URL, referring URL, date and time, cookie or similar-technology identifiers, UTM campaign parameters, Google click identifiers, campaign, ad group, keyword or search-term information when available, and call-attribution information.

How We Use Information

We use information to receive and respond to inspection requests; confirm, schedule, and manage appointments; communicate about requested roofing services; inspect, estimate, and perform roofing work; document roofing conditions; maintain business and consent records; operate and secure the website; prevent duplicate or fraudulent requests; analyze advertising and website performance; calculate operational metrics such as cost per scheduled appointment; and comply with legal, regulatory, and carrier requirements.

Calls, Text Messages, and Email

Providing a telephone number or email address with an inspection request allows us to contact you about that request. Automated or recurring text messages are governed by the specific consent choice shown on the form. Transactional and promotional text-message permissions are presented separately and are not preselected.

If you opt in to text messages, message frequency varies and message and data rates may apply. Reply STOP to opt out or HELP for help. Consent to promotional text messages is not a condition of purchase. We maintain evidence of the consent language displayed, your choice, and the date and method of consent where technically available. You may also contact us using the information below to update your communication preferences.

Cookies, Analytics, and Advertising Attribution

We and service providers may use cookies, tags, scripts, local storage, and similar technologies to operate the website, preserve campaign attribution, understand site use, measure conversions, and support call tracking. Google Tag Manager or similar tag-management technology may be used to deploy measurement tags. Call-tracking technology may dynamically display a tracking number to properly attributed visitors while preserving our office telephone number as the underlying business identity.

We do not intend to transmit sensitive homeowner form content, such as a property address or free-text notes, into advertising analytics platforms. Measurement events may identify that a page was viewed, a phone link was selected, a form was started or submitted, a calendar was opened, or an appointment was booked.

CRM and Service Providers

We may disclose information to vendors and service providers that help us operate the business and website, including website hosting, database, customer relationship management, scheduling, call tracking, telephone answering, communications, analytics, advertising attribution, security, and professional-service providers. These providers may process information on our behalf or under their own applicable terms and privacy notices.

Website inspection requests may be stored in our website database before being transmitted to GoHighLevel or another configured CRM. Calls may be routed or recorded through CallRail or an answering service when those systems are configured. We may also disclose information when required by law, to protect rights or safety, in connection with a business transaction, or with your direction or consent.

Data Retention and Security

We retain information for as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining project, accounting, consent, and legal records, resolving disputes, and enforcing agreements. Retention periods may vary by record type and legal obligation.

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No online service, transmission, or storage system can be guaranteed completely secure. Please do not submit highly sensitive information that the form does not request.

Your Choices

You may decline optional marketing communications, opt out of text messages by replying STOP, and request changes to contact information by contacting us. Depending on where you reside and applicable law, you may have additional rights regarding personal information. We may need to verify your identity and authority before responding to a request.

Children’s Privacy

This website is intended for homeowners and authorized property representatives and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through this website.

External Links and Policy Changes

The website may link to third-party services. Their privacy practices are governed by their own notices. We may update this Policy from time to time. The “last updated” date above identifies the current version.

Contact Us

This Policy is provided for operational transparency and should be reviewed by qualified legal counsel for the business’s specific practices and applicable law.